RWDS Big Questions: How do we balance innovation and regulation in the world of AI?
Next in our series, the panel explores the tensions, trade-offs and practical realities facing policymakers and data scientists alike.
Feb 18, 2026
Welcome to Global Business Services Today, a project by Dr. Han-Teng Liao. This site and its content are being developed and curated to help you deliver timely, quality, impactful AI-driven people-centered innovations in global business services. . We connect the dots, meeting the complexity of global value chians and business services.
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Global Business Services (GBS), once focused on cost reduction, are now at the forefront of technological innovation, driving digital transformation and reshaping global value chains. As GBS evolves, the focus is shifting from simple cost-innovation dynamics to resilience, digital sovereignty, and “shoring” strategies. In particular, the rise of AI and automation is transforming GBS operations, enabling more efficient processes and new service offerings. Especially for middle powers such as Malaysia and Poland, multinational corporations, doing GBS right can reap significant benefits in terms of competitiveness and economic growth.
Global Pulse
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Applied Insights
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Leading MNCs are now treating Generative AI as the primary engine to evolve GBS from a “back-office cost center” into a “strategic intelligence hub.” This shift is driven by the transformative potential of Generative AI to enhance decision-making, automate complex processes, and create new value propositions. By leveraging Generative AI, GBS can move beyond traditional cost-saving roles to become a critical driver of innovation and competitive advantage in the global business landscape.
Foundations & Frontiers
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People & Paths
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